Enterprise Account Manager

At Bulbshare.com, we believe that what we do is more than a job, it’s a calling! Our team is about more than just the day to day; it’s about bringing co-creation and audience collaboration to the masses through the Enterprise clients that our software / platform serves. We believe in solving the KEY problems facing our customers – how do they improve their companies, bring successful products to market and or develop insightful brands and campaigns. Our software helps them do that faster and more cost-effectively than our competition and that’s how we win. Our growth so far has been tremendous & we want you to now help us move to the next level!

Reporting to the Commercial Director, the Account Manager is responsible for managing client relationships via regularly planned customer-lifecycle touch points. Major duties include selling new accounts, upgrading/cross-selling existing accounts, renewing accounts, and providing superior customer service & support in conjunction with the customer success function.

• Build and maintain client relationships to meet and exceed sales goals (Land & Expand targets).
• Proactively communicate on a monthly/quarterly basis with all customers to identify new sales opportunities, provide service, and ensure account renewals.
• Respond to Request for Proposals (RFP) in a timely and accurate fashion.
• Work with customers to identify the challenges that our products can solve and use cases appropriate to the sector/industry.
• Conduct professional and informative sales presentations and product demo’s
• Share expertise and best practices with new recruits and co-workers.
• Provide market intelligence to Commercial Director and Head of Product to identify product improvement areas
• Gather competitive intelligence regarding pricing and other information.
• Execute direct marketing campaigns such as webinar registration or product enablement workshops/sessions.
• Provide monthly opportunity pipeline and report on specific campaigns.
• Suggest improvements that can be made to increase the value of collateral and assets.
• Maintain excellent product knowledge and attend all training sessions.
• Ensure accurate and complete information is captured in the customer relationship management (CRM) system. Clean data when appropriate.
• Participate in coaching sessions to find opportunities for improvement.

• University degree or college diploma in business or a related field
• 5+ years work experience in business-to-business (B2B) environment
• Familiarity with the sales process and SPIN Selling methodology or similar
• Familiarity with Enterprise SaaS and or research
• Exceptional written and verbal communication skills
• Ability to maintain an upbeat and positive attitude at all times
• Willing to travel up to 30%
• Strong work ethic
• Ability to work in self-directed, fast-paced entrepreneurial / technology environment
• Highly proficient computer skills including email, Word, Excel, PowerPoint

The Bulbshare platform is used by leading organisations such as Johnson & Johnson, eBay and Unilever to help them stay ahead of the game through audience collaboration – we believe this is good for brands and crucially brings significant social impact by giving power back to everyday citizens and consumers.

We are based just around the corner from The Shard near London Bridge station in a really lovely open plan office with a very friendly bunch of brilliant people -sure you will fit right in!

Full-time

Competitive salary

Please include a covering letter with your application and send to tuana@bulbshare.com