Privacy notice

Who are we

Collection

Personal data

Who has access to your data? 

Use

• Login information: To help you efficiently access your information after you sign in and by remembering this information so you will not have to re-enter it during your visit or next time you visit the service.
• Contact Information: As a community member on Bulbshare, we use contact information to make you aware of new ways in which you can participate and engage with the Bulbshare platforms. We will also use contact information to respond to an inquiry which you submit to us. The main ways in which we will contact you will be through the in-app messaging system or email.  
• How you use the Bulbshare platform: We use information about how you use our services to improve our services for you and all users. This may include analysing how much you use the application or analysing how you respond to different types of briefs.
• Device and browser data: We use device data both to troubleshoot problems with our service and to make improvements to it. 

• Log data: We use log data for the following purposes:  
  • To monitor abuse and troubleshoot
  • To create new services, features, content or make recommendations.
  • To track behaviour at the aggregate/anonymous level to identify and understand trends in the various interactions with our services.
  • To fix bugs and troubleshoot product functionality.

• Third parties and integrations: We will collect and use information from third parties and integration partners to facilitate community owners in sending new opportunities to engage with the Bulbshare platform to you. Unless required by law, Bulbshare will never transfer data to a third-party without the written permission of the user. 
• Machine learning: We will use machine learning techniques on response data, metadata (as described above) and cookie data, in order to provide community owners with useful and relevant insights from the data they have collected using our services, to build features, improve our services and to develop aggregated data products. You can read more about this in relation to community members’ responses below.
• Internal usage: To manage our services we will also internally use your information and data, for the following limited purposes:
  • To enforce our agreements where applicable.
  • To prevent potentially illegal activities.
  • To screen for and prevent undesirable or abusive activity. For example, we have automated systems that screen content for phishing activities, spam, and fraud.

• Legal uses: To respond to legal requests or prevent fraud, we may need to disclose any information or data we hold about you. If we receive a legal request, we may need to inspect the data we hold to determine how to respond.

Our use of Community Member Responses (Bulbshares)

• Aggregate response data and activity: We will aggregate responses, activity and behaviour of community members so that we can identify trends, build product features that optimise responses, make product recommendations and provide guidance on which products and services work best in different scenarios. These product features also provide feedback and recommendations to increase response rates. 
• Extract and analyse usage patterns: By understanding response data and respondent interaction in different types of Bulbshare briefs, we can:
  • Improve our services and ease of use: for example, we might identify when respondents prefer multiple choice versus open text questions and make predictive response suggestions when certain question types are selected. We might also use this data to help improve analysis of responses.
  • Undertake personalisation for community owners and community members (for example, by customising the page on our website which a respondent sees at the end of a survey). 
  • Improve user experience (for example, by collecting and using device and browser information from community members to improve how our Bulbshare service operates on those devices and in those browsers).
  • Identify insightful data trends (which never identifies any individuals).

• Racial
• Political opinions
• Religious beliefs 
• Philosophical beliefs
• Trade union membership
• Genetic data
• Biometric data
• Health data
• Data concerning a natural person’s sex life
• Sexual orientation

• Consent by users. 

• Bulbshare does not sell or make available specific information about our customers or their clients, except as requested by a valid court order or otherwise required by law. 

The purposes of processing Facebook data and deletion of that data

Basic information

By default, this includes certain User’s Data such as id, name, picture, gender, birth date and locale. The service is using this data to create a fully personalised content feed.

Birthday

We use your birthday data to confirm your age to only serve relevant content.

Gender

We use your gender data to only serve relevant content.

Email

Your email represents your Bulbshare username. We use this data to verify your account.

Deletion of that data

As part of the GDPR policy, all users have the right to request their user data to be deleted from the platform. Users can submit the formal request via info@bulbshare.com.

Sharing

Third party processors

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:
Digital Marketing Service Providers: We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include: (i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.

International transfers

When we share data, it may be transferred to and processed in countries other than the country you live in – such as to the United States, where some of our third party vendor’s servers are located. These countries may have different laws to the ones you’re used to. Not to worry though, where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.

For people in the European Economic Area (EEA), this means your data may be transferred outside of the EEA. Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data (like New Zealand), or to a third party where we have approved transfer mechanisms in place to protect your personal data – i.e., by entering into the European Commission’s Standard Contractual Clauses, or by ensuring the entity is Privacy Shield certified (for transfers to US-based third parties). For further information, please contact us.

Security

Security of your personal data is of utmost importance to us. We have appropriate technical and organisational measures in place to make sure we protect your data at all times. For more information about our security policies, please contact us.

Retention

Bulbshare LTD will process personal data on our systems for as long as you are a user or for as long as is necessary to comply with our legal obligations. We will review your personal data every year to establish whether we are still entitled to process it. If we decide that we are not entitled to do so, we will stop processing your personal data, but will retain your personal data in an archived form in order to be able to comply with future legal obligations.

Your rights

At any point while we are in possession of or processing your personal data, you have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing, such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
• Right to judicial review –  in the event that organisation name refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.

All of the above requests will be forwarded on should there be a third party involved (as stated above) in the processing of your personal data.

Contact us