Tag

Consumer data

Consumer trends to watch around Black Friday: How have shopping behaviours changed in the wake of Covid-19

Black Friday sales: Consumer insights for Black Friday

With Black Friday looming, the war for the customer’s attention is on. And, with easing lockdowns and life returning to normal, the online/in-store debate is the hot topic for brands trying to get ahead. Will customers be desperate to get back into the shopping malls post-covid, or will a Black Friday spent in lockdown have taught consumers a more peaceful alternative to fighting with fellow bargain hunters over the last discounted TV?

Having originated in the US, Black Friday’s popularity is snowballing globally, with 60% of our global community intending to take part this year. And, with offers released earlier and earlier every time, this flurry of sales is no longer contained to just one day. But, with this year marking the first time payday takes place after Black Friday weekend, brands are clambering to know whether hunger for discounts or the ‘hold on till payday’ mentality will win.

So, how can your brand get ahead of the competition? The secrets to success have been revealed by our global, always-on consumer insight community…

Unlock the Black Friday predictions here…

Diversity and inclusivity in branding… Lessons in how to build a truly diverse brand with L’Oréal UK & Ireland’s Ellis Lanyon

Bulbshare diversity survey

When asked ‘how diverse is your brand’ and ‘how inclusive is your company’, some might believe the two questions are merely synonymous. But they’re not just the same question repackaged. According to Forbes, diversity is the ‘what’: who is sitting at the table. Inclusivity, on the other hand, is the ‘how’, the brand culture that allows diversity to prosper: have you pulled up extra chairs to that table?

When 72% of our insight communities believe that brands have a responsibility to be involved in D&I conversations, it’s more important than ever for your brand to embrace an equal and inclusive future. However, despite our online panel being overwhelmingly in favour of brand activism, more than half of them were untrusting of the brands that allied themselves with these causes.

How can brands overcome this double bind of championing progressivism without being damned as inauthentic? We caught up with Ellis Lanyon, Head of Digital for NYX Professional Makeup, Network Chair of L’Oréal UK & Ireland’s LGBTQ+ Employees and Allies Network OUT@L’Oréal, and a British LGBT Award Nominee 2020. He told us how NYX Professional Makeup, a pioneering brand for gender, sexual and racial equality, are working towards a more inclusive future.

Here’s what Ellis, as well as our insight communities, had to say…

Unlock the expert advice from L’Oréal UK & Ireland…

Why 50% have said goodbye to spontaneity and hello to pub reservations…

As the UK begins to reopen and cities blossom with life once again, we checked in with our community to see if they were excited for the return of the hospitality industry. 

Here’s what they had to say…

Though there was eagerness to return to a life that isn’t defined by masks, working from home and zoom quizzes, there was consternation over safety.

That being said, half of the community were willing to try a bar or pub that had a lively atmosphere and a lot of customers. 

The industry should anticipate customers ready to spend on premium products, and prepare for the digitalisation of service. 

Key Consumer Trends as we Return to Coffee Shops, Bars and Pubs

The key insights around the future of socialising…

Join us for an hour of insights examining emerging consumer behaviours as we return to eating and drinking in public spaces like coffee shops, restaurants and bars.

We’ll look at consumer perspectives on how the service industry has reacted and chart the key consumer trends impacting the future for brands.

Featuring industry experts:
👉  Rhys Humm: New Business Development, Costa Coffee
👉  Elizabeth Davies: Senior Category Manager, Budweiser Brewing Group
👉  Louise Hughes: Collaboration Director, Bulbshare / Retail Strategy Expert, Boots, Reckitt Benckiser, AB InBev
👉  Sebastian Szczukiewicz: Client Collaboration Lead, Bulbshare

Request our webinar recording now to unlock all the insights…

Request our webinar recording now to unlock all the insights. Just share your details below and we’ll email you with a link…

Why 84% of our community crave a holiday…

Travel

The UK’s new traffic light system has everyone eagerly hanging on for the green light for holidays abroad. So, we approached our global insight community and asked them if they’re desperate to be relaxing on an exotic beach somewhere – or if they prefer the safety of home this year.

Here’s what they had to say…

Travel infographic on holidays and staycations.

“Because, after having so many obligations and duties during lockdown, I would like to relax and be treated. But above anything else, travel is good for our economy.”  Bulbshare user, Male, 43, Italy

Despite restrictions, ambiguity and costs, there is a shared enthusiasm for travel amongst all communities. 78% of our Polish users, 84% of our Italian users, 92% of our Malaysian users and 64% of our UK users all have their fingers crossed for a holiday this year. Whether that translates to bookings and plans is another question, so travel agencies will have their work cut out for them in converting desire into determination…

People Power… Why customer communities are the next step for future-facing brands

The key insights around the future of brand advocacy

Join us for unmissable insights around the power of customer communities – and why they are shaping the future for brands. Just request our webinar to discover the importance of building online customer communities, the power of customer advocacy, the role of user-generated content for businesses and the changing idea of ‘authenticity’ for modern audiences!

Featuring industry insiders:
👉 Gordon Glenister: Head of Influencer Marketing, BCMA
👉 Louise Hughes: Collaboration Director, Bulbshare

Request our webinar recording now to unlock all the insights…

Why 80% are ready to go to pubs and bars

With the UK tentatively reopening next week, we asked our community how they felt about heading back out for a pint! On the cusp of so much change, we wanted to know whether they feel cautious about going out for the first time in so long or are rearing to go…

It’s safe to say, our community were excited to be back out, with a beer in hand!

Check out the infographic to discover what our UK market research communities had to say about drinking and dining this summer.

Summer drinking infographic with details about lockdown easing, based on responses from our market research community.

“I am excited to have more freedom to enjoy time with family and friends again” – Bulbshare user, Female, 55, UK

80% feel comfortable going to BBQs and picnics, 63% are heading back to bars and pubs and 78% are going to beer gardens. It’s safe to say the hospitality industry will have a lot on their plates this summer; seats will be full in pubs, restaurants and bars for the first time in months. 

Why 59% find it harder to switch off when working from home

Working from home

Working from home has become the new normal. And with the world’s transition to remote working well under way, we are all wondering whether a full return to the office will ever be a possibility.

So, we checked in with our Bulbshare community to gauge their thoughts and feelings on working from home, burnout, and digital fatigue. With all this time online, we wanted to know if the blurring of work and home is making them more tired and less productive – or if they are loving this new homebody lifestyle!

Check out our digital fatigue infographic below to discover the insights…

Zoom fatigue

“The boundary between work and home is often much blurrier” – Bulbshare user, Female, 34, UK

When 59% of our digital communities said they found it harder to switch off mentally after work and 39% take fewer breaks, it is clear that our focus groups are feeling burnt out. With such heightened anxiety, loneliness and exhaustion from all the time away from reality and colleagues, it’s time to look to new ways of forming connections and fostering togetherness.

There is no better way of simulating that sense of companionship in these remote and isolating times than through virtual communities.

To find out how these insights could benefit your business, get in touch at info@bulbshare.com.

How to build and get value from customer communities: A ten step guide

Group of smiling friends - a customer community.

Consumer insight communities are fast becoming an indispensable part of brand strategy when it comes to building connections and truly understanding your customers.

More and more leading global brands are investing in these types of direct relationships and with 88% of Bulbshare’s global insight communities reporting they are eager to be involved in brand decisions, the desire to connect is clearly reciprocated by consumers.

So, what are the secrets to building and maintaining these communities, and how can you best utilise them to be truly customer-led and turn your customers into friends, followers and fans? 

Unlock the answers with Bulbshare’s ten-step toolkit. Just fill in your details below then check your inbox…

Future High Streets Part Three… The next step for retail

Shopping centre image

The key consumer shopping trends post lockdown and what they mean for retail, brands and shopping centres.

How will our idea of the high street and shopping centres evolve over the next 12 to 18 months? What does it mean for brands and what are the retail trends set to shape the future?

Join us for an hour of insights as we look at the key consumer shopping trends post lockdown, examine the impacts for brands and offer expert guidance on how to react.

Featuring an industry expert panel:
– David O’Shea: Director, Time Retail Partners
– Louise Hughes: Collaboration Director, Bulbshare / Ex Retail Strategy Expert, Boots, RB, AB InBev

Request our webinar recording now to unlock all the insights…

Future High Streets Part Two… The changing face of grocery shopping post Covid-19

As our idea of the highstreet evolves over the next 12 to 18 months, how will shopping be affected, and what does this mean for brands, supermarkets and retailers? 

Featuring an industry expert panel:
– Simon Betts: Client Director, Bridgehead International / Ex Head of Customer Proposition, Tesco
– Louise Hughes: Collaboration Director, Bulbshare / Ex Category Controller ABInBev / Boots

Request our webinar recording now to unlock all the insights…

Customer Advocacy Toolkit: A five step guide to turning your customers into brand ambassadors 

More and more brands are rethinking their strategies when it comes to digital marketing. While influencers used to be the first point-of-call, many are now looking to a new army of advocates when it comes to shouting about their products and services online… Their customers. 

With a growing scepticism towards influencers among younger audiences, (only 4% of consumers still trust influencer posts according to a recent report by YouGov), turning to real customers to promote your brand adds a sense of authenticity that is lacking in sponsored content. And the smart brands are exploring new ways to unleash the peer-to-peer power of their customers at scale.

So, how does consumer advocacy work? And what are the steps to turning your customers into friends, fans and loyal brand champions? 

Unlock the answers with Bulbshare’s five-step Customer Advocacy Toolkit. Just fill in your details below then check your inbox…

Future High Streets Part One… The impact of Covid-19 and what it means for brands

How will our idea of the high street evolve over the next 12 to 18 months? What does it mean for brands and what are the retail trends set to shape the future?

Featuring an industry expert panel:
– Simon Marsden: Category Development Manager, Tesco
– Louise Hughes: Collaboration Director, Bulbshare / Ex Category Controller ABInBev / Boots

Request our webinar recording now to unlock all the insights.

Why 78% of consumers are ready to spend on hospitality again

Dining out in restaurants after lockdown

With the UK hopeful for a future free from Covid restrictions, it’s time to connect with our customer communities to see how they’re feeling about escaping lockdown.

Hundreds of our UK community members responded with rich insights about the government’s new roadmap, which has set out dates and plans for when hospitality, retail and travel can resume.

To discover the reaction of our communities, read on below…

I miss seeing my mates in the shops or restaurants. I can’t wait to socialise again” – Bulbshare user, male, 16, UK
 
Overwhelmingly our UK community is ready to get back out there to socialise and spend. When 75% of our market research communities are excited to go back to coffee shops, 53% are booking haircuts and 61% are looking forward to indoor hospitality such as bars and pubs, there is no doubt that we will once again have a thriving economy and packed-out venues. 
To discover more key insights about consumer behaviour, get in touch at info@bulbshare.com.

Five drinks industry trends to watch in 2021

Join an expert discussion around the post-Covid consumer behaviour shifts set to impact the drinks industry this year…

Featuring industry insiders:

– Paul Thomas: Global Insight Director, Asahi, Ferrero, Diageo
– Louise Hughes: Collaboration Director, Bulbshare (Ex Category Controller ABInBev)

Download our webinar for all the insights…

The death of influencer marketing? Why 84% of audiences are rejecting influencers in favour of real voices.

Once upon a time, when Instagram was in its infancy, the dark arts of influencer marketing were a trade secret. Now, the cat is out the bag.

Gen Z are increasingly sceptical about the transactional relationships that define influencer culture and are wising up to warning signs of inauthenticity: #ad, #sponsored, #prpackage. No longer are users fooled by promises of an aspirational life that will transpire at the click of the affiliate link.  As they lose their authenticity cachet, have we seen the end of influencers?

Influencer marketing has become a critical piece in a marketer’s tool belt and has rapidly grown into a whopping $10 billion industry. Businesses have funnelled inordinate sums of money in the hope that influencers will leverage their authority and relationships to promote their brands.

But are we beginning to see a shift in attitude towards influencers? Do their voices really make a difference to consumers? And will a shopper actually be more inclined to purchase a product based on a paid promotion? We asked our global customer collaboration community whether they believe that utilising influencers is an effective tactic. Here’s what they had to say:

A dwindling influence…

60% of our respondents reported they had never made a purchase based on an influencer’s social media content. And anecdotal responses reported further scepticism towards social media content or recommendations based on paid or sponsored posts.

“No, I never have. Most of the products and services I see from influencers are paid ads. They might catch my interest but I read the comments before making purchases because there’s usually someone saying what is wrong with the product.”

Bulbshare user, Female, 19 🇺🇸

“No I don't really trust them, I think they are only promoting things because they make money or commission from them.”

Bulbshare user, Female, 23 🇬🇧

"No, I follow my own thoughts and feelings"

Bulbshare user, Female, 47 🇬🇧

Trust
Our respondents showed a sharp divide in regards to trusting influencers – with only 35% of respondents expressing an unequivocal “Yes” on whether or not they believe influencers are still ‘authentic’. 

“I do trust influencers but I understand the scope of their marketing. It would be malicious of an influencer to abuse their power so I believe that most if not all do not do as such.”

Bulbshare user, Male, 17 🇬🇧

Contrastingly, around 30% of our customer communities expressed a confident “No” and the remaining 35% felt influencers could only be trusted in certain situations, such as product recommendations. While, overall, this indicates that some level of trust still exists – we can certainly see a growing sense of awareness around the nature of how influencers work.

“No, I like to listen to their thoughts, but never trust them blindly, because they are doing business.”

Bulbshare user, Male, 36 🇬🇧

“I don’t.. what they are peddling might look good, but comments usually tell a different story.”

Bulbshare user, Female, 28 🇺🇸

“Sometimes yes.. it depends on who the influencer is as some have ethical core values and some do not.”

Bulbshare user, Male, 21 🇦🇺

“Self obsessed and untrustworthy individuals who have nothing to do with me”

Bulbshare user, Female, 24 🇬🇧

Only in it for the money?
The primary concern Bulbsharers noted about influencers was the belief that they are disingenuous, superficial and only interested in getting a paycheck. This sense of ‘influencer avarice’ discouraged consumer purchases.

“As long as they are being paid they will promote anything.”

Bulbshare user, Female, 32 🇬🇧

“They are good at what they do, but their ultimate goal is to make money from speaking about topics or selling me something. I don't put too much weight into what they say.”

Bulbshare user, Male, 18 🇨🇦

“I don't trust influencers that much because they can be bought over.”

Bulbshare user, Male, 22 🇦🇺

But social purpose is the exception
While many of our respondents felt that influencers are only interested in making money, there was a notable trend of trust towards influencers who “use their powers for good”. Influencers who advocate for causes and emphasise a positive social purpose appear to be more trustworthy than those who do not, according to our consumer surveys.

"I don’t think they’re important unless they ‘use their power for good’ i.e. help support causes and advocate for mental health instead of just making things about their looks."

Bulbshare user, Female, 23 🇦🇺

Personal relationships reign supreme
84% of our product reviewers reported being more likely to make a purchase based on the recommendations of family or friends over that of an influencer. If online personalities are perceived as inauthentic, then recommendations from those in one’s own personal circle wield the ultimate authenticity. This perception of friends and family as the ultimate ‘influencers’ shines a light on the continued value of genuine customer advocacy and community-generated content.

"I never take notice of influencers at all and prefer to make my own purchase decisions or recommendations from family."

Bulbshare user, Male, 25 🇬🇧

Brand tool-kit:

  1. Engage customers in always-in conversations. By keeping in touch with your consumers – be it through the comment section of Instagram or via your very own Bulbshare channel – you show your customer that you care. Having an authentic voice to communicate with will make a real difference.
  2. Co-create. By allowing your customers to take an active role in the processes of your products and services, they become more than just consumers. Customer collaboration and connection is the key: they will be invested in the journey and development of the brand because they have played a role in its evolution. 
  3. Friends and family – the ultimate influencers. Build customer communities and turn them into advocates. Real user-generated content is the ultimate in brand promotion. Contact Bulbshare to see how we can help you build always-on, targeted customer and content communities who will advocate for your brand more cost affectively and more authentically than influencers.

To find out how Bulbshare could benefit your organisation, please contact Michael Wylie-Harris on michael@bulbshare.com

7 Post-Covid Food Trends… And How Your Brand Should Respond

From a bigger focus on health to cutting back on spend, COVID-19 has had a dramatic impact on how we approach food. For millions around the world, it’s changed how shop for, plan and eat our daily meals and transformed our attitudes to eating out.

As we continue to emerge from a world rocked by coronavirus, we asked our global consumer community about the changes in attitudes and behaviours they’ve observed over the last six months when it comes to food. From our responses, we’ve identified seven global food trends that are having real global impact in the wake of COVID-19 – plus a five-step brand tool-kit telling you how your brand or organisation can react.

Keeping it local
Shopping local has been gaining momentum over the last few years and it’s only getting bigger in the wake of the coronavirus. With our global markets reporting over 70% participation in more locally-sourced food shopping, it’s clear that buying local is a major priority post covid. Pre-pandemic, the key rationale around going local was a focus on sustainability, food miles and ethics. While these factors remain important, the impact of COVID-19 has shifted motivations slightly: shopping locally is considered cheaper, when more and more of us are cutting back; it supports local economies in a time of economic upheaval and increased community spirit; and is healthier at a time when people are more focused on boosting immunity. All these factors featured heavily in our study.

“... Due to the current pandemic I have chosen to support the local economy and buy in new and small businesses.”

Bulbshare user, 21 🇲🇽

“The most popular dietary trends in my country are the local food trends because they are known to genuinely have their source and know their ingredients...”

Bulbshare user, 30 🇸🇦

Zero waste
Linked to similar motives around sustainability that have inspired our local shopping trend, we have also observed a significant move towards zero waste. For example, Brazil reported over 85% participation in zero-waste food shopping and over 64% of Malaysians emphasised greater sustainability in their weekly shop. While this has been a growing trend in recent years, we have seen an increased awareness of the environment impact of food post lockdown, as people have been cooking more from scratch, travelling and eating out less and considering the positive environmental impact of this. 

“I think since COVID-19, people have been very careful in how much waste they are making and impacting the planet.”

Bulbshare user, 58 🇬🇧

“More rational food shopping, trying to throw away as little as possible, buying food from local suppliers.”

Bulbshare user, 30 🇵🇱

Veganism, veggi, flexi
While vegan, veggi and flexi diets have been on the rise in recent years, we’ve definitely seen a spike in a move towards plant-based eating as a result of covid. This can be put down to an increased focus on health combined with more time spent cooking at home and, consequently, a move towards trying out new dishes and new diets. Our consumer survey reported 55% of UK respondents using meat substitutes post covid, and 57% of Malaysians replacing dairy products.

“I think that what is happening is making us realise the importance of including vegetables and fruits in our diet - since they help our immune system...”

Bulbshare user, 29 🇲🇽

“I like to experiment in the kitchen in the form of substitutes for some products. For example, instead of meat, soy chops (daughter likes them more than normal meat chops).”

Bulbshare user, 35 🇵🇱

From the garden to the table
Gardening and growing at home are officially booming! As the pandemic has forced many people indoors and anxieties remain high around going into public for fear of close contact, many of our digital customer communities have been growing their own food at home. And why not? It’s good for you – physically, mentally, AND financially. Growing your own is a trend we see becoming increasingly prevalent in 2021. Watch this space for a follow-up piece exploring the home-grown phenomenon… 

“Britain has always had a strong farming community. In my family we have always tried to grow our own food and so even though I don't have a garden I have been part of the window box vegetables trend.”

Bulbshare user, 34 🇬🇧

“Certainly fruits and vegetables [from] your garden; preserves created by yourself.”

Bulbshare user, 36 🇵🇱

The hottest new restaurant: Your dining room
With restaurants having been shut down and/or operating capacities greatly curbed (along with fear of infection keeping people away), our digital research community has been cooking and eating more at home than ever before. Health, fear and financial anxieties have meant more and more people are replacing the restaurant with more elaborate home dining, utilising online recipes and food sites and bringing debonaire dining into the home.  

“Due to COVID-19, most people have to spend more time at home. For me this means more time cooking and less time dining out..."

Bulbshare user, 26 🇲🇾

“I do fear that the restaurant industry may not be able to recover, partly because they were closed and could not survive, and partly because people have changed their eating habits over the last few months and they may stick to it. I think a lot of people realized how much money they saved eating at home, and people will eat out less in the future.”

Bulbshare user, 40 🇬🇧

Back to the basics (of ingredients)
Our customer survey communities have reported a heavy emphasis on going back to basics when it comes to food. Simple, healthy and natural ingredients are at the top of the foodie agenda for our community – with a notable rejection of anything considered processed and heavily synthetic. Preservatives, e-numbers and ‘hidden nasties’ were mentioned time and time again by our community and saturated fats and high sugar levels were top of the list of things to be avoided.

“I pay more attention to the products I buy in stores now. I try to choose wholesome products with fiber, protein and vitamins - limiting pork and other red meats. More organic and bio products that aren't processed..."

Bulbshare user, 49 🇵🇱

“Since lockdown, I've also tried to reduce the amount of sugar, additives and preservatives, cooking at home from scratch with locally grown foods.”

Bulbshare user, 34 🇬🇧

Disease Defence!
Boosting immunity and disease defence is high on the agenda when it comes to food shopping – being mentioned heavily in our open text responses. With not just health but ‘avoiding sickness’ being a high priority, our global respondents indicated a strong desire to eat foods with the intention of increasing their bodies’ natural defences against viruses and illness.

“I think this pandemic helped us realise how poorly fed we were because as a result of this, consumption has changed to healthier products that strengthen the immune system to face any disease...”

Bulbshare user, 46 🇲🇽

“COVID-19 makes most of us aware of the importance of 'food care' for a healthy body and avoiding dangerous diseases.”

Bulbshare user, 28 🇲🇾

Brand tool-kit

  • Invest in sustainability. COVID-19 has seen an increased focus on sustainability and the impact of farming, shopping and travel on the environment. Our community demands that brands are demonstrating sustainable farming processes and ethical, environmentally-friendly sourcing. ‘Conscious consumerism’ is at the heart of our Bulbsharers’ outlook and they expect brands to be the same.
  • Minimise waste. From packaging to the products themselves, consumers are looking to cut out waste wherever possible. Any packaging innovations that cut back on waste – particularly plastic – will be sure to engage shoppers and draw people to your brand.
  • Go local. Our post covid consumers are more focused on supporting local communities than ever before. It’s time to reduce your food miles by using local producers. Brands that shout about the local farmers and producers they invest in will gain traction with post covid consumers who are also growing their own, sourcing local and looking to reduce their carbon footprint.
  • Focus on health. Our global customer advocacy community has made it clear that health is more important than ever post covid. Be it boosting immunity or disease defense or just keeping things 100% natural, health messages on food packages will be more critical over the coming months.
  • Be aware of tightening budgets. People all over the world are continuing to cut back in the wake of growing financial uncertainty, and brands must be sensitive to this. Messaging around simple, honest value will be key, as shoppers connect to brands that understand that many of us are facing challenging times.

To find out how Bulbshare could benefit your organisation, please contact Michael Wylie-Harris on michael@bulbshare.com